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You will need to plug in a headset or external speaker, or use the Switch to Phone Audio option to listen via your phone's speaker. If you do not see a speaker listed, this means your computer does not have any speakers connected. Choose another speaker from the speaker selection list and try the audio test again. Click the upward arrow to the right of the Mute button at the bottom of the Zoom window.

If your speakers appear to be on and the volume is up, but you still cannot hear the audio, check Zoom's audio settings and select a new speaker.

(Look for your computer's audio controls and turn up the volume.)

Make sure your computer speakers are on/not muted.

During the test, if you cannot hear any audio:.

Always run an audio test before joining or starting a Zoom meeting.

To make sure you have the most current version, check for updates. Zoom updates it's software on a regular basis with important security items as well as updates to features. This document provides an overview of how to test audio in Zoom.